Dr. Mark Colgate
Professor; Service Excellence, Coaching in the Organizational Context
Mark Colgate BSc, PhD is Professor at the Gustavson School of Business, University of Victoria, Canada. His primary research areas are service excellence, social psychology and its use within business, and using the athletic approach to coaching in the organizational context.
He has worked for organizations in Canada, China, Australia, New Zealand and Ireland. Mark has received two university-wide Teaching Excellence Awards: once at the University of Auckland, New Zealand in 2000, and in 2014, the same award at the University of Victoria, Canada.
Mark was, for three years, General Manager of Customer Satisfaction at Commonwealth Bank of Australia, the 10th largest bank in the world. He has also consulted for many companies such as TELUS, Whistler Blackcomb, Sony, Schneider Electric, Bank of New Zealand, Kiwi Experience Tourism Bus Company, the B.C. Government, Four Seasons and Toyota.