FAQ

The Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization in operation since 1981, which promotes the effectiveness of Canadian directors and boards. To review ICD’s Purpose and Strategic Plan please click here.

ICD is proud to be the leading membership organization for Canada’s community of directors. Our members serve on boards across every sector of Canada’s economy, be it for-profit, crown or not- for-profit. To date, ICD has more than 18,000 members  and 700 boards who are members.

ICD welcomes leaders who are want to elevate their role and their impact as a board director. For information on our Members or membership in ICD please click here.

ICD has 11 volunteer-led Chapters across Canada who work with the National office to provide members with value-added learning and networking experiences. Each member is affiliated with a local Chapter, creating the opportunity to locally network and receive programming relevant to their market. To see where ICD has local Chapters please visit the Chapter Network.

ICD follows a comprehensive set of governance policies. ICD respects the privacy of its members and does not share personal information without consent. Click here to view our Privacy Policy.

Please complete the request form and someone from ICD will respond to you in a timely fashion.

Please visit your local area Chapter and contact the administrator.

If you are experiencing difficulties accessing your account, please contact ICD IT Support team at icdtickets@icd.ca for assistance.

Please ensure you are using the email address associated with your ICD account. If you would like to confirm the email address we have on file, please contact ICD IT Support team at icdtickets@icd.ca

If you have any questions or need further clarification, please contact:

•General/Membership – membership@icd.ca

•Education – education@icd.ca

•Events –events@icd.ca

The new member portal provides robust security features to safeguard your personal and professional data. The ICD, as always, is committed to maintaining the highest security standards throughout the migration and beyond with an added security layer through two-factor authentication (2FA).

The new email address is quebecinfo@ias.ca.

The member portal is compatible with the following browsers:

• Chrome
• Edge
• Firefox
• Safari: Version 13 and later

If you're experiencing difficulties with payment processing, please follow these steps:

• Ensure that the billing name and address entered exactly match the information associated with the cardholder's account.
• If you are using a corporate or company card, confirm the correct billing details with your finance or accounting department.
• If the issue persists, please send a screenshot of the error message only, do not include any credit card details for your own privacy and security.
• For further assistance, contact us at mkhawaja@icd.ca with the details of the issue.

For tax years prior to 2025, please contact the ICD Finance team at ar@icd.ca. For 2025, qualifying participants will receive tax receipts via encrypted emails before February 27th, 2026. From 2026 onwards, the tax receipts will be available on your portal account for a maximum of seven years. If you intend to claim this program for tax purposes, please check with your financial advisor on any tax-related implications.

The member portal is a seamless process from purchasing or renewing your membership to making it easier to register for courses, events and DEP applications.

Members will be able to:

• Update/Edit their member information
• Reset their Password
• Change their Email Address
• Add/Remove Delegate User
• Update their Communication Preferences 

Membership Purchases & Renewals: Will be able to access, pay and download invoices and receipts for membership.

Education: Streamlined course registration & DEP applications:

• View upcoming and past course applications.
• Save an incomplete application and return to it to complete.
• Cancel a course application (within cancellation period).
• Refunds will be automated within certain criteria.
• Access, pay and download invoices and receipts for course registrations.

Event Registration:

• Save an incomplete event registration (application) and return to complete later date.
• Directly cancel or edit event registration (application).
• Refunds will be credited to the original form of payment, as applicable within cancellation policy.
• Access, pay and download invoices and receipts for event registrations.

The ICD-Rotman DEP has been developed for experienced directors, looking to advance their contributions in the boardroom. Completion of the ICD-Rotman DEP is the first step towards the obtaining the ICD.D designation. Visit more information or to apply to the DEP, please visit ICD-Rotman DEP.