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FAQ

About the ICD

The Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization in operation since 1981, which promotes the effectiveness of Canadian directors and boards. To review ICD’s Purpose and Strategic Plan please click here.

ICD is proud to be the leading membership organization for Canada’s community of directors. Our members serve on boards across every sector of Canada’s economy, be it for-profit, crown or not- for-profit. To date, ICD has over 16,000 members and 700 boards who are members.

ICD welcomes leaders who are want to elevate their role and their impact as a board director. For information on our Members or membership in ICD please click here.

ICD has 11 volunteer-led Chapters across Canada who work with the National office to provide members with value-added learning and networking experiences. Each member is affiliated with a local Chapter, creating the opportunity to locally network and receive programming relevant to their market. To see where ICD has local Chapters please visit the Chapter Network.

ICD follows a comprehensive set of governance policies. ICD respects the privacy of its members and does not share personal information without consent. Click here to view our Privacy Policy.

Please complete the request form and someone from ICD will respond to you in a timely fashion.

Please visit your local area Chapter and contact the administrator.

Member Portal

The ICD is committed to continuously improving its services to better meet the needs of its members. The new member portal is designed to improve experience throughout the process of purchasing or renewing your membership, streamline and make it easier to register for courses, events and DEP applications, and enhanced member data.
The process will remain same, using your email and password via the login page.
User can reset your password from the login page. Alternatively, your password can be updated through “My Account” and “Update Profile”.

If you are experiencing difficulties accessing your account, please contact ICD IT Support team at icdtickets@icd.ca for assistance.

Please ensure you are using the email address associated with your ICD account. If you would like to confirm the email address we have on file, please contact ICD IT Support team at icdtickets@icd.ca

If you have any questions or need further clarification, please contact:

•General/Membership – membership@icd.ca

•Education – education@icd.ca

•Events –events@icd.ca

The new member portal provides robust security features to safeguard your personal and professional data. The ICD, as always, is committed to maintaining the highest security standards throughout the migration and beyond with an added security layer through two-factor authentication (2FA).

Members will experience streamlined course and event registration, with new features such as a delegate user, payments with Visa, Mastercard, Amex card and PayPal, and more services tailored to specific needs.
A delegate user is an individual authorized to act on behalf of a member, allowing them to manage preferences or register for events. To assign a delegate, the member must designate
them within their profile. Once assigned, the delegate user must log into the portal to perform actions on the member’s behalf. Please note that only one delegate can be assigned at a time.
No, each member is permitted to have only one delegate user. To change your delegate user, user must first remove the current one and then assign a new delegate user.

The new email address is quebecinfo@ias.ca.

The member portal is compatible with the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari: Version 13 and later

 

Members and non-members can manage their communication preferences directly through the new member portal. Members can opt in or opt out of Chapter and national member communications.

Finance Management

Refunds are requested processed directly to the credit card used for the initial transaction through the member portal. All refunds are subject to ICD’s refund policy. Cancellation deadlines and penalties vary based on event type, timing, and booking method. See ICD’s refund policy for details.
User invoices are available for download through the member portal, under “Invoices”.
No, the ICD no longer offers credits on account. The ICD does not retain payments as a credit You can either defer to another course/event or request a refund (within ICD’s refund policy).
Log in to the portal, go to “Invoices,” select the view “Unpaid Invoices” and then select the invoice. Change the payment method to “Credit Card,” then follow the steps to complete the payment online.
No, the system does not allow for split invoices.
No, the ICD does not accept any type of payments via telephone as all transactions must be processed online.
The ICD accepts Mastercard, Visa, Amex and PayPal.
No, the ICD does not accept Interac/Debit and e-transfer payments. If user wishes to pay by debit, select the credit card payment option, click on the “Paypal” icon to input card details and process payment.
No, the ICD has transitioned to digital forms of payments and cheques are no longer accepted.
For tax years prior to 2025, please contact the ICD Finance team at ar@icd.ca. For 2025 and forward, the tax receipts will be available on your portal account for a maximum of seven years.

Membership

A secure platform where members manage preferences, register for events, access resources, and update their information. It can be accessed via the “My Account” page once logged in.

The member portal is a seamless process from purchasing or renewing your membership to making it easier to register for courses, events and DEP applications.

Members will be able to:

  • Update/Edit their member information
  • Reset their Password
  • Change their Email Address
  • Add/Remove Delegate User
  • Update their Communication Preferences 

Membership Purchases & Renewals: Will be able to access, pay and download invoices and receipts for membership.

Education: Streamlined course registration & DEP applications:

  • View upcoming and past course applications.
  • Save an incomplete application and return to it to complete.
  • Cancel a course application (within cancellation period).
  • Refunds will be automated within certain criteria.
  • Access, pay and download invoices and receipts for course registrations.

Event Registration:

  • Save an incomplete event registration (application) and return to complete later date.
  • Directly cancel or edit event registration (application).
  • Refunds will be credited to the original form of payment, as applicable within cancellation policy.
  • Access, pay and download invoices and receipts for event registrations.
ICD welcomes leaders who are want to elevate their role and their impact as a board director. Individuals can sign up independently or entire boards can become a member as a whole. A one-year membership is included with ICD course registration for non-members. For information on joining ICD, please visit Membership. 
Yes of course. ICD has a vast spectrum of members, from leaders who are interested in becoming a director to those who are high accomplished as a board director.  The common link between all our members is an interest in excellence in governance and a desire to contribute to, and benefit from, the knowledge of community of experienced board directors. For information on joining ICD, please visit Membership.
Individuals who join ICD pay an annual fee of $450 plus applicable taxes. For those non-members who are registered in an ICD course, a one-year membership is included.  Boards who take out a membership pay an annual fee based on a sliding scale, depending on the size of the organization. For details please visit Membership.
ICD strives to offer meaningful value to its broad range of members. For a detailed list of the many member benefits offered or to find out about specific such as the  Directors Register.
Full boards are encouraged to join ICD and provide their board members with the benefits of membership. For information, please visit Board Membership.
Board category and fees are determined based on the organization type and gross revenue.  The Board Membership includes up to 15 people, and more members can be added for a nominal fee per person.  Generally, there is one individual on the board who acts as the primary contact for ICD. For information, please visit Board Membership.

Education

No, the system is designed for a smooth, self-service experience, so members can easily register for courses on their own. Alternatively, a member can assign a delegate user in their portal to sign up for courses on their behalf. If you need assistance, contact education@icd.ca, and an ICD staff member will assist you through the process.
No, once submitted, changes cannot be made.
Yes. Once logged in, navigate to “My Account,” then select “Your upcoming courses.” Click on “View all” to see both past and upcoming courses.
Yes, deferments are done in the portal and are subject to the ICD’s deferment policy. Members must pay a fee and choose another offering.
Please log into the portal and navigate to “Applications” in the upper navigation bar. Your status is updated there. You will also receive an email from the ICD.
Once you’ve been accepted into the program, your DEP exam date will appear under “Your upcoming courses” in the member portal.

The ICD-Rotman DEP has been developed for experienced directors, looking to advance their contributions in the boardroom. Completion of the ICD-Rotman DEP is the first step towards the obtaining the ICD.D designation. Visit more information or to apply to the DEP, please visit ICD-Rotman DEP.

Yes. ICD offers a full suite of courses each academic year for which members and non-members may apply. (Members receive a discounted rate.)  For a current roster of course offerings and their time and location, please visit Education.
Please visit Education Policies, to review ICD education policies.

Events and National Conference

No, event registrations cannot be transferred or rescheduled. To make changes, the registration must be cancelled and rebooked. However, if the registration is linked to a table booking, attendee details can be updated.
Yes, user can modify or cancel your registration through the member portal. Visit “My Account” and select “Events”. Then follow the prompts to complete the process. Note that cancellations will be according to the event cancellation policy.
Unfortunately no. The system is designed for a smooth, self-service experience, so members can easily register for courses on their own. For further assistance, please contact: events@icd.ca.
Yes. Use the upper navigation bar to go to ““Events ‘click and see past or upcoming offerings.